habibi Platform Privacy Notice
This page describes what we collect when you use habibi and how we keep that data protected. We at habibi take your privacy seriously and handle your personal information according to applicable data protection law.
When you open an account on habibi, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place entries on our sportsbook, live casino, esports, slots, or lottery games, we collect certain information. This notice explains what we collect, why, how long we keep it, and what rights you have.
Our commitment is to use your data only for operating habibi, verifying your account, processing payments, and complying with law. We do not sell your data to third parties, and we do not use it for marketing without your consent.
What we collect on habibi
We collect different types of information depending on how you use habibi. When you register, we ask for your name, email address, phone number, date of birth, and residential address. We verify this information to comply with applicable regulations and to prevent fraud.
When you deposit funds, we collect payment details—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the date. We do not store full payment card numbers; payment processors handle that securely on their own servers.
When you use habibi, we collect information about your activity: which games you play, your entries, your results, your balance, and your withdrawal requests. We also collect technical data: your IP address, browser type, device type, and the pages you visit. This helps us understand how habibi is used and to detect fraud or abuse.
How we use your data on habibi
We use your data for several purposes. First, we use it to operate habibi—to create and manage your account, process your deposits and withdrawals, calculate your loyalty tier and cashback, and deliver our sportsbook, live casino, esports, slots, and lottery services. Second, we use it to verify your identity and prevent fraud, money laundering, and abuse. Third, we use it to comply with applicable law and regulatory requirements. Fourth, we use it to improve habibi—to analyze how users interact with our platform and to fix bugs or performance issues.
We do not use your data to send you marketing emails or push notifications unless you have opted in. If you receive unwanted communications, you can unsubscribe via the link in the email or adjust your preferences in your habibi account settings.
Third-party processors and data sharing on habibi
We share your data with third parties only when necessary to operate habibi or comply with law. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and security practices.
We may also share data with law enforcement or regulatory authorities if required by law or if we believe it is necessary to protect habibi, our users, or the public. We do not sell your data to advertisers or data brokers.
Data storage and security on habibi
We store your data on secure servers. Our servers may be located outside your jurisdiction (for example, in data centres in other countries). We use encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or loss. Our staff can access your data only when necessary for their work, and they are bound by confidentiality agreements.
We retain your data for as long as your account is active and for a period after closure to comply with legal obligations (typically 5-7 years for financial records). If you request deletion of your account, we will remove your personal data except where we are required by law to retain it.
Your rights
- You have the right to access your personal data and request a copy
- You have the right to correct inaccurate or incomplete data
- You have the right to request deletion of your data (subject to legal retention requirements)
- You have the right to object to certain uses of your data
- You have the right to withdraw consent for marketing communications at any time
Cookies and tracking on habibi
We use cookies and similar tracking technologies on habibi to remember your login, store your preferences, and analyze how you use our platform. Cookies are small files stored on your device. Essential cookies are necessary for habibi to function (e.g., to keep you logged in). Analytics cookies help us understand user behavior and improve our service. You can disable cookies in your browser settings, but this may affect your habibi experience.
Your habibi privacy rights and contact
You have rights over your personal data. You can request access to your data, ask us to correct it, or request deletion (subject to legal requirements). To exercise these rights, contact our support team via in-app chat or email. We will respond within standard support windows.
If you have concerns about how we handle your data, you may also contact your local data protection authority. Our habibi privacy notice may be updated from time to time; we will notify you of material changes via email or by posting an update on this page. Your continued use of habibi after an update means you accept the new terms.
We at habibi are committed to protecting your privacy and operating transparently. Your data is essential to delivering our sportsbook, live casino, esports, slots, and lottery services across supported jurisdictions. We handle it with care and in compliance with applicable law. If you have any questions about this privacy notice or how we use your data, contact our support team—we are here to help.