habibi FAQ
Our users ask us many questions—about opening an account, making deposits via DANA or e-wallet, understanding how our football markets work, and keeping their account secure. This page answers the most common ones so you can move forward without confusion.
We've grouped our answers into four main areas. If your question isn't here, or if you need help right away, our support team is ready to assist. You can also read our full terms of service or legal notice for detailed jurisdiction and compliance information.
Each answer below focuses on what you actually need to do—step by step, without jargon. We mention specific payment options, account tools, and timelines so you know what to expect. If something still isn't clear, don't hesitate to reach out to our support desk.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking
- Game rules and demo modefootball betting, live-dealer tables, slots, esports markets, and how to preview games
- Security and account careaccount protection, document verification, and jurisdiction notice
Below you'll find answers to questions we hear regularly on habibi. Each answer covers practical steps and points you to the right next action. Our service is available only in jurisdictions where local law permits, so if you're unsure about your region, our support team can clarify access before you proceed.
Account and registration
If you've forgotten your password, visit our login page and select the "Forgot password?" link. Enter the email address or phone number linked to your habibi account. We'll send you a reset link or code to your inbox or via SMS. Click that link to create a new password—make sure it's strong and unique. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team to verify your account details are correct.
If you've forgotten your password, visit our login page and select the "Forgot password?" link. Enter the email address or phone number linked to your habibi account. We'll send you a reset link or code to your inbox or via SMS. Click that link to create a new password—make sure it's strong and unique. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team to verify your account details are correct.
Our Know Your Customer (KYC) process asks for two main documents: a valid ID (such as a passport or national identity card) and proof of your current address (a recent utility bill, bank statement, or rental agreement). Upload clear photos of both sides of your ID and a full view of your address document through your account settings. Our verification team reviews these within standard business hours. Once approved, you'll unlock full access to deposits and withdrawals. If your submission is rejected, we'll tell you why and let you resubmit.
Our Know Your Customer (KYC) process asks for two main documents: a valid ID (such as a passport or national identity card) and proof of your current address (a recent utility bill, bank statement, or rental agreement). Upload clear photos of both sides of your ID and a full view of your address document through your account settings. Our verification team reviews these within standard business hours. Once approved, you'll unlock full access to deposits and withdrawals. If your submission is rejected, we'll tell you why and let you resubmit.
On habibi, you can manage your account through our secure settings panel. You can update your password, email, and phone number anytime. You can also review your transaction history, check your current balance, and monitor any pending deposits or withdrawals. If you need to pause your account temporarily or have concerns about your access, contact our support team and they'll help you configure the right controls. Our platform is designed to give you visibility into every transaction and setting tied to your account.
On habibi, you can manage your account through our secure settings panel. You can update your password, email, and phone number anytime. You can also review your transaction history, check your current balance, and monitor any pending deposits or withdrawals. If you need to pause your account temporarily or have concerns about your access, contact our support team and they'll help you configure the right controls. Our platform is designed to give you visibility into every transaction and setting tied to your account.
Payments and transactions
We support deposits across a range that lets both casual and regular users find a comfortable entry point. Minimum and maximum amounts vary by payment method. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet each have their own limits. Bank transfers via mobile banking, local payment, online payment, and e-wallet may offer different ranges. When you select a payment method during deposit, the available range for that method is shown. If you're unsure about the limits for your preferred payment option, our support team can confirm the exact figures before you proceed.
We support deposits across a range that lets both casual and regular users find a comfortable entry point. Minimum and maximum amounts vary by payment method. DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet each have their own limits. Bank transfers via mobile banking, local payment, online payment, and e-wallet may offer different ranges. When you select a payment method during deposit, the available range for that method is shown. If you're unsure about the limits for your preferred payment option, our support team can confirm the exact figures before you proceed.
Deposit fees depend on your chosen payment method. Some methods (such as mobile banking) may carry no habibi fee, while others may include a small processing charge. Withdrawal fees are similarly variable—bank transfers via local payment, online payment, e-wallet, or mobile banking may have different charges than e-wallet withdrawals through local payment, online payment, or e-wallet. The exact fee for your transaction is always shown to you before you confirm. We recommend checking the fee structure for your preferred method, and our support team can walk you through the cost breakdown anytime.
Deposit fees depend on your chosen payment method. Some methods (such as mobile banking) may carry no habibi fee, while others may include a small processing charge. Withdrawal fees are similarly variable—bank transfers via local payment, online payment, e-wallet, or mobile banking may have different charges than e-wallet withdrawals through local payment, online payment, or e-wallet. The exact fee for your transaction is always shown to you before you confirm. We recommend checking the fee structure for your preferred method, and our support team can walk you through the cost breakdown anytime.
Our support team is available to help you through multiple channels. You can reach us via live chat directly on the habibi platform, send an email to our support address, or call our support line during business hours. When you contact us, have your account email and any relevant transaction details ready so we can assist you faster. We aim to respond to inquiries within standard service windows. If your question is about deposits, withdrawals, or account access, mentioning your preferred payment method (mobile banking, local payment, online payment, or others) helps us give you faster guidance.
Our support team is available to help you through multiple channels. You can reach us via live chat directly on the habibi platform, send an email to our support address, or call our support line during business hours. When you contact us, have your account email and any relevant transaction details ready so we can assist you faster. We aim to respond to inquiries within standard service windows. If your question is about deposits, withdrawals, or account access, mentioning your preferred payment method (mobile banking, local payment, online payment, or others) helps us give you faster guidance.
Game rules and demo mode
Yes, habibi offers demo mode for many of our games. You can preview slots like Gates of Olympus, Fortune Tiger, and Mahjong Ways, as well as live-dealer tables such as blackjack and roulette, without risking real money. Demo mode uses virtual credits so you can learn the rules and get comfortable with how games work. Simply select a game and choose the demo option if available. You'll get a feel for the game pace and features. Once you're ready to play with real funds, you'll need an active deposit. Demo mode is a no-pressure way to explore what habibi offers before you commit funds.
Yes, habibi offers demo mode for many of our games. You can preview slots like Gates of Olympus, Fortune Tiger, and Mahjong Ways, as well as live-dealer tables such as blackjack and roulette, without risking real money. Demo mode uses virtual credits so you can learn the rules and get comfortable with how games work. Simply select a game and choose the demo option if available. You'll get a feel for the game pace and features. Once you're ready to play with real funds, you'll need an active deposit. Demo mode is a no-pressure way to explore what habibi offers before you commit funds.
When you open a new account on habibi, we offer a welcome bonus designed to give you extra value as you start. The exact structure of this offer—how it's applied, any terms that apply, and how you claim it—is detailed in our promotions section at login. Eligibility is based on your account status and deposit activity, so make sure your KYC verification is complete. Welcome offers are subject to terms, and we always show those terms upfront so you know what to expect. Our support team can explain the offer details if you have questions during signup or after your first deposit.
When you open a new account on habibi, we offer a welcome bonus designed to give you extra value as you start. The exact structure of this offer—how it's applied, any terms that apply, and how you claim it—is detailed in our promotions section at login. Eligibility is based on your account status and deposit activity, so make sure your KYC verification is complete. Welcome offers are subject to terms, and we always show those terms upfront so you know what to expect. Our support team can explain the offer details if you have questions during signup or after your first deposit.
Security and account care
habibi uses standard security practices to protect your account and payment information. Your login credentials and financial data are encrypted during transmission and storage. We ask for KYC verification to confirm your identity and comply with applicable regulations. If you notice any suspicious activity on your account, contact our support team immediately. We recommend using a strong, unique password and never sharing your login details. For detailed information about our security policies and how we handle your data, please review our privacy policy and terms of service
habibi uses standard security practices to protect your account and payment information. Your login credentials and financial data are encrypted during transmission and storage. We ask for KYC verification to confirm your identity and comply with applicable regulations. If you notice any suspicious activity on your account, contact our support team immediately. We recommend using a strong, unique password and never sharing your login details. For detailed information about our security policies and how we handle your data, please review our privacy policy and terms of service
Our complete legal information is available in the footer of this website. You'll find our terms of serviceprivacy policylegal noticeand other compliance documents. We encourage you to read these before creating an account. They explain how habibi operates, what data we collect, how we protect your information, and the jurisdiction restrictions that apply to our service. If you have questions about any part of these documents, our support team can help clarify.
Our complete legal information is available in the footer of this website. You'll find our terms of serviceprivacy policylegal noticeand other compliance documents. We encourage you to read these before creating an account. They explain how habibi operates, what data we collect, how we protect your information, and the jurisdiction restrictions that apply to our service. If you have questions about any part of these documents, our support team can help clarify.